Truth or Nothing – Return & Refund Policy
Thank you for shopping with Truth or Nothing. We take immense pride in the quality, authenticity, and craftsmanship of our products.
Because of the premium nature of our items, we enforce a strict No-Return and No-Exchange policy once an order has been successfully delivered. However, your satisfaction is our priority. If your order arrives damaged, defective, or incorrect, we are here to help you resolve the issue promptly.
1. General Policy: No Returns
-
All sales are final.
-
We do not accept returns, exchanges, or cancellations due to a change of mind, personal preference, or incorrect ordering after shipment.
2. Damaged, Defective, or Incorrect Items
In the rare event that you receive an item that is defective, damaged during transit, or completely different from what you ordered, you are eligible to request an evaluation for a replacement or store credit.
To process your claim, you must provide conclusive evidence within 24 to 48 hours of receiving the package.
Submission Requirements:
To ensure a swift resolution, please email our support team with the following mandatory proof:
-
Unboxing Video: A clear, unedited video showing the opening of the original sealed package and the initial reveal of the product's defect.
-
High-Resolution Photos: Close-up photographs highlighting the specific issue, damage, or manufacturing defect.
-
Order Details: Your Order ID number and the email address associated with the purchase.
⚠️ Please Note: Claim requests submitted without proper video and photo proof cannot be verified and will unfortunately be declined.
3. How to Submit a Claim
If you meet the criteria above, please follow these steps to seek advice and resolution from our customer care team:
-
Email Us: Send your proof and order details to wecare@truthornothing.store with the subject line: "Damaged/Defective Claim - Order #[Your Order Number]".
-
Evaluation Process: Our quality control team will review the submitted video and photographic evidence within 2–3 business days.
-
Resolution: Once verified, our customer care team will contact you directly to provide the best advice and solution, which may include a complimentary replacement, alternative resolution, or store credit.
4. Contact Us
For any further queries regarding your order or our policies, please reach out to our dedicated support channels:
-
Customer Care Email: wecare@truthornothing.store or Whatsapp :9008112288
-
Operating Hours: Monday – Friday, 10:00 AM – 6:00 PM IST
Shipping Terms & Conditions
Last Updated: July 2026
Welcome to Truth or Nothing. We believe in absolute transparency, which is why we’ve laid out our shipping policies clearly, honestly, and without the hidden fine print. By placing an order with us, you agree to the terms outlined below.
1. Acceptance of Terms
By using this website, you agree to comply with these Terms & Conditions. If you do not agree, please do not use our website.
2. Products
Truth or Nothing offers handcrafted Nuts & Seeds Bars made with premium-quality ingredients.
As our products are handcrafted, slight variations in appearance, texture, and weight may occur. These natural variations do not affect product quality.
3. Pricing
* All prices are displayed in Indian Rupees (INR).
* Prices are subject to change without prior notice.
* Applicable taxes will be charged as per Indian regulations.
4. Orders
We reserve the right to accept, reject, or cancel any order due to:
* Product availability.
* Payment issues.
* Pricing or technical errors.
* Suspected fraudulent activity.
If your order is cancelled after payment, the amount will be refunded to your original payment method.
Processing Times
We do our best to get your gear out the door as fast as possible.
-
Orders are processed within 3-5 business days (excluding weekends and major holidays).
-
You will receive a tracking confirmation email the moment your package is handed off to the carrier.
-
Note: During high-volume drops or holiday seasons, processing may take an additional 1-2 business days. We appreciate your patience.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
⚠️ Delivery Estimates Disclaimer: Delivery timelines are estimates provided by our carriers, not guarantees. Truth or Nothing is not responsible for unexpected delays caused by severe weather, carrier backlogs, or customs clearance.
Wrong Address & Undeliverable Packages
Truth is, we can only ship to the exact address you give us.
-
Please double-check your shipping address before finalizing your order. If you notice a mistake, contact us immediately. If the order has already shipped, we cannot change it.
-
If a package is returned to us because of an incorrect or incomplete address provided by the customer, you will be responsible for the return shipping costs to resend the package.
-
Lost, Stolen, or Damaged Packages
Once a package leaves our facility, it is securely in the hands of the shipping carrier.
-
Damaged Items: If your order arrives physically damaged, please email us within 24 hours of delivery at wecare@truthornothing.store with your order number and photos of the damage. We will make it right.
-
Lost or Stolen Packages: Truth or Nothing is not liable for packages that are marked "Delivered" by the carrier but are missing or stolen. We highly recommend checking with neighbors, checking security cameras, or contacting your local post office branch before reaching out to us.
How to Contact Us
If you have any questions about your shipment, order tracking, or transit times, reach out to our team. We aim to reply to all inquiries within 24-48 hours.
-
Email: wecare@truthornothing.store
-
Support Hours: Monday – Friday, 10 AM – 5 PM IST
Truth or Nothing – Privacy Policy
Last Updated: [June, 2026]
Welcome to Truth or Nothing ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit or make a purchase from our website.
1. Information We Collect
We collect personal information to provide and improve our products and services. This includes:
-
Information You Provide Directly: When you make a purchase, create an account, or contact our customer care team, we collect your name, billing address, shipping address, email address, phone number, and any communication history (such as photo/video proof submitted for order inquiries).
-
Payment Information: All direct payment transactions are securely handled. We collect necessary transactional data, but your actual credit card details are processed securely through our payment gateways and are not stored on our servers.
-
Information Collected Automatically: When you browse our site, we automatically receive your computer’s internet protocol (IP) address, browser type, operating system, and information about your session (like page response times and how you navigate our site).
2. How We Collect Information
We gather your information at key interaction points on our website:
-
When you place an order or complete a transaction through our store checkout.
-
When you submit a query, support request, or media files to our customer care channels.
-
Automatically via standard cookies and monitoring tools built into our hosting platform.
3. Why We Collect Your Information
We use the collected data for the following specific purposes:
-
To fulfill and deliver your orders, and manage any customer support claims.
-
To communicate with you regarding your transactions, service updates, or personalized promotional offers (if opted-in).
-
To prevent fraud, ensure data integrity, and secure our online store environment.
-
To analyze website performance and traffic patterns to optimize your shopping experience.
-
To comply with any applicable local laws, tax obligations, and regulations.
4. How Your Data is Hosted and Stored (Wix Platform)
Our website and store are hosted on the Wix.com platform. Wix provides us with the online e-commerce infrastructure that allows us to sell our products to you.
-
Your data may be stored through Wix.com’s secure data storage, databases, and general applications on firewall-protected servers.
-
Payment Security: All direct payment gateways utilized by our store adhere to the standards set by PCI-DSS (Payment Card Industry Data Security Standards), managed jointly by brands like Visa, MasterCard, and American Express. These requirements ensure the secure handling of all credit card data by our store and its service providers.
5. Third-Party Services
In general, any third-party providers we use (such as shipping couriers or external analytics tools) will only collect, use, and disclose your information to the extent necessary to allow them to perform the specific services they provide to us.
We recommend reading the privacy policies of these providers (such as specific shipping carriers or payment apps you choose at checkout) to understand how your personal information will be handled by them.
6. Cookies and Tracking Tools
We use essential cookies to maintain the functionality of our e-commerce checkout, remember your cart items, track security indicators, and prevent platform fraud. You can manage your cookie preferences at any time through your browser settings or our website's cookie banner.
7. Your Rights and Opting Out
If you no longer wish for us to process your data, or if you would like to access, correct, or delete any personal information we have about you, you have the right to request this at any time. Please contact us using the details below.
8. Contact Us
For any questions regarding this Privacy Policy, or to exercise your data rights, please reach out to us:
-
Email: wecare@truthornothing.store
-
Support Hours: Monday – Friday, 10 AM – 5 PM IST
Truth or Nothing – Terms and Conditions
Last Updated: June, 2026]
Welcome to Truth or Nothing ("Website", "we", "our", or "us"). This Website is hosted on the Wix platform and provides an online store for users to browse and purchase our products.
By accessing, browsing, or purchasing from our Website, you ("User", "Customer", "you") agree to be bound by the following Terms and Conditions, including all policies referenced herein (such as our Privacy Policy and Return & Refund Policy). Please read these terms carefully before using our platform. If you do not agree to all terms, you may not access the Website or use our services.
1. Online Store Eligibility
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given us consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction.
2. Accuracy and Availability of Products
-
Product Descriptions: We make every effort to display the colors, textures, and details of our products as accurately as possible. However, we cannot guarantee that your monitor or device's display will reflect the exact colors perfectly.
-
Pricing and Modifications: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any product or service without liability to you or any third party.
-
Stock Availability: We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
3. Billing, Accounts, and Payment Information
-
Order Rejection: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order (e.g., due to suspected fraud, bulk buying, or inventory errors).
-
Account Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers/expiration dates, so that we can complete your transactions and contact you as needed.
-
Payment Processing: Payment execution is handled securely through PCI-DSS-compliant third-party gateways on the Wix platform.
4. Shipping, Delivery, and Strict No-Return Policy
-
Shipping Timelines: Estimated shipping and delivery dates are provided as guidelines only. We are not liable for any delays caused by courier services, customs clearances, or unexpected operational interruptions.
-
Strict No-Returns: As outlined in our Return & Refund Policy, all sales are final. We do not accept returns, exchanges, or cancellations once an item has been successfully delivered.
-
Damaged/Defective Claims: In the rare instance of receiving a damaged, defective, or incorrect product, you must contact customer care within [Insert Timeline, e.g., 24-48 hours] of delivery and supply a complete, unedited unboxing video along with high-resolution photos. Failure to provide proper media proof will result in the immediate denial of the claim.
5. Intellectual Property Rights
All content included on this Website—including but not limited to text, graphics, logos, brand names, product titles, images, videos, digital downloads, and layout designs—is the exclusive intellectual property of Truth or Nothing. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our intellectual property or Website without express written permission from us.
6. Prohibited Uses of the Site
In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:
-
For any unlawful purpose or to solicit others to perform unlawful acts.
-
To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
-
To submit false, misleading, or deceptive information.
-
To upload or transmit viruses, malware, or any other type of malicious code that will or may be used to affect the functionality or operation of the Website.
7. Limitation of Liability & Indemnification
-
Limitation of Liability: In no case shall Truth or Nothing, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of our products or our Website.
-
Indemnification: You agree to indemnify, defend, and hold harmless Truth or Nothing and our team from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms and Conditions or your violation of any law or the rights of a third party.
8. Governing Law
These Terms and Conditions and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of [Insert Your Region/Country, e.g., Karnataka, India], without regard to conflict of law principles. Any legal disputes will be subject to the exclusive jurisdiction of the courts located in [Insert City, e.g., Bangalore, India].
9. Changes to Terms and Conditions
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website following the posting of any changes constitutes acceptance of those changes.
10. Contact Information
Questions about these Terms and Conditions should be sent to us at:
-
Email: wecare@truthornothing.store
-
Support Hours: Monday – Friday, 10 AM – 5 PM IST
